SHIPPING + RETURNS
we offer free inbound shipping
Inbound shipping for restrings is done through USPS and there is no charge for this. This is ground service. If you would like quicker inbound service, you will be charged a $10 priority shipping fee. Outbound Shipping is done through Fedex and they offer 3 options for shipping:
2nd Day $20.00
After the order is complete, you will receive an email with a link to the FREE Shipping USPS Label. Click the link for your shipping label. Print out the shipping label. Apply this USPS label with tape to a 3" x 12" x 15" shipping box or envelope – CUT OUT YOUR POCKET, PACKAGE UP THE BOX OR ENVELOPE, APPLY THE LABEL WITH TAPE AND GIVE THE BOX TO YOUR LOCAL USPS.
We accept returns as long as the stick has not been used in any way. Please contact Customer Service at 518-608-6970. You will be issued a Return Authorization to be included with your purchase so that we can identify the stick when it comes in. When the stick has been received, we will issue the refund. You will be responsible for the cost of shipping the item back, as well as the original shipping costs and the Credit Card fees from your purchase.